"We Care About You And Your Car"

Your Rights: Use Any Shop

Do I have the right to select the shop that will repair my car? Yes. In order to expedite your claim, select the repair shop; leave your automobile there; and notify your insurance agent or company. Do I need to get three estimates? No. Notify your agent or insurance company. Your insurance adjuster may need to inspect the damage. If your insurance company has a drive-in claims service and your car is safe to drive, you should call them for an appointment, take your car there, make sure you get a copy of the insurance adjuster's estimate, and take it and your automobile to the shop of your choice. Some insurance agents may tell you to get two or three estimates. Talk to your insurance adjuster first. Generally claims are handled by the insurance company's claims department, not agents. In some areas your insurance agent may be authorized by the insurance company to pay your claim. I he or she tells your to get two estimates, ask if he will pay your claim from his or her office. If "yes" is the answer, getting two estimates may speed up your claims payment. If "no" is the answer, talk to your insurance adjuster first. Do not get an estimate from a shop you would not let repair your vehicle.